Terms of service
Message from Black Hills Moto
Black Hills Moto is a family owned business that is dedicated to perfecting your riding experiencing. We focus on only the best brands to accessorize you and your ride. No matter if you drive 50 miles or 500 miles in a day, you need gear that's going to perform for you. We stock the following brands: Bell, Castle, Garmin, Giant Loop, Givi, Gyde, Klim, Nelson Rigg, Sena, Shoei, Wolfman, Revit, etc.
We are dedicated to providing you with excellent customer service and support.
If you have any questions, please contact us at (605) 789-3433 M-F 8am-5pm MST.
Thank you for shopping with Black Hills Moto.
No-Hassle Returns
Black Hills Moto will refund 100% of the purchase price if you are not 100% satisfied with your product, including original shipping costs.
Products must be returned within 30 days of receipt and must be in new, unused condition and include the original box and/or packaging with all tags attached.
Frequently Asked Questions
Q: Are you an Authorized Dealer?
A: Yes, we are an Authorized Dealer for all major brands sold on our website, including Bell, Castle, Garmin, Giant Loop, Givi, Gyde, Klim, Sena, Shoei, Revit, and many more. We buy directly from the manufacturer. Every item has full Manufacturer Warranty and is guaranteed. We are not a liquidator or grey market reseller.
Q: Can you help me with an item I can't find?
A: Yes. Just give us a call at (605) 789-3433 and our friendly customer service team will assist you.
Q: Where are you located?
A: In Spearfish, South Dakota
Q: How do I contact you?
A: (605) 789-3433 M-F 8AM - 5PM MST
Q: What's your shipping & mailing address:
A: 215 Industrial Dr., Spearfish, SD 57783 USA
Q: How much will I end up paying for shipping?
A: Shipping and handling fees are calculated based on UPS shipping fees. The shipping price should be indicated at checkout. We ship either UPS Ground or Priority mail depending on the merchandise. Also, available UPS 3 day, 2nd day and next day shipments (may incur additional shipping fee).
Q: What happens after I place an order?
A: After the order is placed you will receive an email confirmation. The information entered will be verified and then the merchandise will be shipped. We will call or email if we have any issues with your order
Q: What do I do if I don't receive an order confirmation via email?
A: Please allow 1 business day for your email confirmation to arrive. Call (605) 789-3433 and a representative will be able to give you a quick update.
Q: What happens if I just want to return the merchandise because I'm unhappy with it or if I just changed my mind?
A: Please contact us using the Amazon Customer service link, indicate your name, order number, description of your purchases, and what you need done.
Marketing Disclosure
Real Time Industries, LLC DBA Black Hills Moto collects opt-in verbally from their customers. Customers can opt-in to receive messages either in person at their physical location or over the phone if they call the business. When interacting with customers, staff is trained to ask if the customer would like to opt in to messaging using the following script: “By providing your phone number and agreeing to receive texts, you consent to receive text messages from Real Time Industries, LLC DBA Black Hills Moto regarding product inquiries or order assistance. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message and data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. No mobile opt-in information will be shared with third parties. Our privacy policy is available at https://blackhillsmoto.com/policies/privacy-policy and terms and conditions are available at https://blackhillsmoto.com/policies/terms-of-service.The types of messages sent include responses to customer-initiated texts regarding product questions or order assistance through the website or 3PL platform. Message frequency varies based on communication needs. Message and data rates may apply. Customers can text HELP for assistance or STOP to unsubscribe at any time. For more information, please visit our Privacy Policy at https://blackhillsmoto.com/policies/privacy-policy and Terms & Conditions at https://blackhillsmoto.com/policies/terms-of-service.